Roles & Permissions

Roles group permissions such as tickets.view or settings.view. The sidebar only shows modules a user’s roles allow.

Create a role

1. Open Roles & permissions.
2. Name the role and tick permissions by module.
3. Save, then assign it in Team Management.

Plan features

Some items (live chat, wallet, API docs) also require the subscription plan. A permission without a plan feature still will not show the screen.