Introduction
Welcome to the GetDeskops user guide. This documentation explains how to run support — tickets, live chat, knowledge base, and the customer portal — in plain language.
What is this platform?
This is a helpdesk for teams and the people they support. Agents work in the organization panel
(/t/{org}/dashboard).
End users work in the customer portal
(/customer/{org}/...).
Whether you are an administrator configuring departments, an agent answering tickets, or a customer submitting a request — this guide walks you through what to do.
What You Can Do
For admins
- Set branding, departments, and email fetch
- Manage roles, team members, and API keys
- Configure chat widgets and knowledge base
For agents
- Work tickets, live chat, and canned replies
- Look up customers, wallets, and reviews
- Handle abuse reports when enabled
For customers
- Open tickets (logged in or as a guest)
- Browse the public knowledge base
- Report abuse and check status
Integrations
- Embeddable live-chat widget
- REST API and API keys
- Department mailboxes
How This Guide Is Organized
Sidebar sections match the agent menu. Press Ctrl+K to search. What you see in the product depends on your role and plan. If a module is missing, an administrator may need to enable it or grant permission.