Abuse Reports

Abuse reports are a dedicated flow for claims (for example network or service abuse) when the feature is enabled in settings and on the plan.

Agent view

Open Abuse Reports. Unverified items show a count on the sidebar. Review the linked ticket, verify or follow your process, and keep the conversation on the ticket.

Public / customer view

Customers can start a claim or check status from the customer portal abuse pages. See Portal for End Users.